Privacy Policy

Global Tax Free Pte Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our mobile app, the Global Tax Free Merchant App (“App”), and our website. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information Provided by You

We may collect the following personal information when you voluntarily provide it, either through the website or App:

• Contact Information: Name, email address, phone number.
• Identification Information: Passport details for tax refund processing.
• Merchant and Transaction Data: Information related to the tax refund process, including merchant information, transaction details, and customer receipts.
• User Credentials: Information to authenticate and provide secure access for affiliated merchants.

Information Collected Automatically

We automatically collect certain information when you use our website or App. This includes:

• Device Information: IP address, device type, operating system, and unique device identifiers.
• Usage Data: Pages visited, features used, session duration, and click-throughs.
• Location Data (if permitted by you): Used to optimize services but not stored for any other purpose.
• Cookies and Tracking Technologies: Used to analyze interactions and personalize services.

Camera Access for Document Scanning

Our App may access your device’s camera to facilitate document scanning. We may collect the following information for tax refund processing:

• Passport Information: Passport details are collected solely for verification purposes.
• Data Protection: All information collected through the camera is handled in strict compliance with data protection standards.

2. How We Use Your Information

We may use your information for the following purposes:

• Service Provision: To facilitate and process Tourist Tax Refunds, including verifying your identity and processing ansactions.
• Internal Record Keeping: For data accuracy and improving our services.
• Customer Support: To address inquiries, provide support, and enhance customer satisfaction.
• Communications: To send service updates, and security notifications.
• Legal Compliance: To comply with legal requirements and enforce our policies.

3. How We Share Your Information

We do not sell or lease your personal information to third parties. However, we may share your information in the following cases:

• With Service Providers: Trusted third parties providing services on our behalf, such as hosting, data processing, and customer support, subject to strict data protection agreements.
• For Legal Purposes: To comply with laws, regulations, or court orders, or to protect the rights, property, or safety of Global Tax Free, our users, or others.

4. Security of Your Information

We implement robust security measures to protect your information, including encryption and secure access protocols. Access to personal data is restricted to authorized personnel only. While we use standard security practices, please note that no method of transmission over the internet or electronic storage is entirely secure.

5. Cookies and Tracking Technologies

We use cookies—small files placed on your device with your consent—and similar technologies on our website and App to enhance user experience, analyze site traffic, and tailor content to your preferences. Cookies allow us to identify which pages are most useful to you and to improve our services based on web traffic patterns. We only use this information for statistical analysis, and the data is subsequently removed from our systems.

Cookies do not give us access to your device or personal data beyond what you voluntarily share with us. You may accept or decline cookies through your browser or device settings, although declining cookies may limit certain features and functionality of the website or App.

6. Third-Party Links

Our website or App may contain links to external websites. We do not control these third-party sites and are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

7. Retention of Your Information

We retain personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Data related to transactions and tax refunds may be retained to comply with legal and regulatory requirements.

8. Children’s Privacy

Our services are intended for use by Global Tax Free affiliated merchants and are not directed to children under the age of 16. We do not knowingly collect information from children under 16.

9. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Updates will be posted on our website and in our App. Continued use of our services signifies your acceptance of any changes.

10. Contact Us

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have any questions about this Privacy Policy or need to exercise your data protection rights, please contact us:

Global Tax Free Pte Ltd
Email: gtfsg@global-taxfree.com